Payment KPI
KP2 and KP3 are calculated from the Lark deduction log. KP1, KP4 and SGD speed come from the team's KPI sheet until their sources are connected. Highlighted rows differ from the sheet.
| Cycle | KP2 | KP3 | Mistakes | Final |
|---|
| Date | Error |
|---|
Mistakes per staff
Deduction log entries in the selected cycle. Staff with none are left out.
Mistakes per cycle
All deduction log entries for the selected team, by payroll cycle.
Senior and above
From the team's KPI sheet: 100 plus operational points plus TL/ATL adjustments. Not calculated yet, because senior rule violations are not logged in Lark Base.
No KPI sheet for this cycle yet.
| Staff | Operational | TL / ATL adj. | Final |
|---|
| Date | Staff | Error | Points |
|---|
How the score is calculated
- MYR: KP1 tickets (30 / 15 / 0) + KP2 justification (20) + KP3 operational (20) + KP4 SOP loss (30) = 100.
- SGD: KP1 deposit speed (25) + KP2 withdrawal speed (25) + KP3 operational (20) + KP4 SOP loss (30) = 100.
- KP2 (MYR): 20 minus 5 for each "wrong justification" entry, never below 0.
- KP3: 20 minus 2 for each "delay reply" or "wrong key / QA" entry, never below 0.
- KP4: no SOP loss 30, one case 15, more than one 0.
- Cycle: 26th of last month to 25th of this month, Cambodia time.
| Code | Rule | Points |
|---|